Return & Refund Policy

Client Protection · Modsera

Last updated: October 19, 2026

1. Refund Policy Overview

Modsera provides refund protection for our web development and AI automation services to ensure client satisfaction and project alignment with agreed specifications.

2. Refund Eligibility and Timeframe

Refund requests are accepted within 30 days of project delivery for services that do not meet the agreed specifications or deliverables outlined in your service agreement.

Services must not have been fully deployed to production or substantially utilized in your business operations.

3. Refund Authorization Process

A written refund request is required before any refund can be processed.

Contact us with your project details, service agreement reference, and specific concerns to receive evaluation and approval.

4. Acceptable Reasons for Refunds

• Failure to meet documented project specifications
• Non-delivery of agreed services within contracted timeframe
• Material deviation from approved project scope

Refunds for change of requirements after project commencement or client-side delays are not accepted.

5. Non-Refundable Services

Services that have been fully deployed, implemented, or actively used in production environments are not eligible for refund.

Custom development work, third-party integration costs, and consulting hours already rendered are also non-refundable.

6. Project Documentation Requirements

Clients must provide detailed documentation of issues or discrepancies for refund evaluation.

All refund requests must reference the original service agreement and specific unmet deliverables.

7. Review and Processing

Refund requests are reviewed within 3–5 business days upon receipt of complete documentation.

8. Refund Processing

Approved refunds are issued within 5–10 business days to the original payment method.

9. Partial Refunds

Partial refunds may be issued when some project deliverables have been completed satisfactorily while others remain unmet.

The refund amount will be proportional to the unfulfilled portion of the service agreement.

10. Project Modifications and Revisions

We offer reasonable revisions within the project scope before considering refund requests to ensure client satisfaction.

11. Dispute Resolution

We work collaboratively with clients to resolve concerns and will provide detailed explanations of our assessment process.

12. Special Circumstances

Exceptions may apply in cases such as force majeure events, significant platform changes, or mutual agreement to modify terms.

13. Client Responsibilities

Clients must review deliverables promptly, provide timely feedback, and communicate concerns within the specified timeframes.

14. Contact Information