Return & Refund Policy

Customer Protection · Modseracw

Last updated: September 3, 2026

1. Return Policy Overview

We provide return protection for manufacturing defects, shipping damage, and order errors on all high-end kitchen appliances, ensuring you receive products that meet our quality standards.

2. Return Eligibility and Timeframe

Returns are accepted within 14 days of delivery for defective, damaged, or incorrect items.

Appliances must be unopened, unused, and in original factory-sealed condition with all packaging materials and accessories intact.

3. Return Authorization Process

An RMA (Return Merchandise Authorization) is required before any return.

Contact us with your order number, product model, and detailed description of the issue to receive approval.

4. Acceptable Reasons for Returns

• Manufacturing defects or workmanship issues
• Shipping damage (must be reported within 48 hours of delivery)
• Incorrect model or product shipped
• Missing components or accessories

Returns for change of mind, incorrect measurements, or buyer's remorse are not accepted due to the nature of large appliances.

5. Non-Returnable Items

Opened, installed, used, or altered appliances cannot be returned due to health, safety, and resale regulations.

Custom-ordered, special-order, and discontinued models are also non-returnable unless defective.

6. Return Shipping and Packaging

For defective or incorrect items, Modseracw covers return freight shipping costs.

For other approved returns, you are responsible for return shipping costs, which may be significant given the size and weight of kitchen appliances.

All appliances must be securely packaged in original manufacturer packaging and shipped with full tracking and insurance.

7. Inspection and Processing

Returned appliances are inspected within 3–5 business days upon receipt at our facility.

We verify the condition, completeness, and reported issue before authorizing refunds or exchanges.

8. Refund Processing

Approved refunds are issued within 5–10 business days of inspection completion to your original payment method.

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

9. Restocking Fees

No restocking fees apply for defective, damaged, or incorrect items.

Other approved returns may incur up to a 15% restocking fee to cover handling, inspection, and repackaging costs.

10. Exchanges and Replacements

Defective or damaged appliances are replaced free of charge when the same model is available in stock.

We coordinate freight delivery and scheduling for replacement units.

11. Warranty Coordination

We work directly with manufacturers to honor factory warranties and ensure the best resolution for our customers.

Most high-end kitchen appliances include manufacturer warranties covering parts and labor for one year or more.

12. Special Circumstances

Exceptions may apply in cases such as product recalls, safety alerts, or regulatory compliance changes.

We reserve the right to offer store credit, repair services, or alternative solutions when appropriate.

13. Customer Responsibilities

You must inspect all deliveries immediately upon arrival and report any visible damage or shortages within 48 hours.

Failure to report issues promptly may limit return eligibility.

You are responsible for ensuring accurate measurements and compatibility before ordering large appliances.

14. Contact Information