Contact Us
Get in touch with Modsera · we reply within one working day
The fastest way to reach us is email — usually answered the same working day. For time-sensitive inquiries you can also call the number below during business hours. Every question — orders, tracking, returns, invoicing, data-protection requests — comes to the same team.
Order questions, tracking, returns, invoicing — all handled from this single address.
Phone
Available: Mon–Fri, 09:00–17:00 (ET). Outside these hours please email — we always respond faster than the callback queue.
Response times
| Inquiry type | Typical response |
|---|---|
| General question / product information | Same working day |
| Order status / tracking | Same working day |
| Return or refund request | Within 2 working days (see Refund Policy) |
| Bulk / wholesale inquiry | Within 1 working day |
| Data-protection / privacy request | Within 30 days (statutory) |
Postal address
Modsera
Modsera is a store operated by 海南万宁蓝汇财商贸有限公司 (Hainan Wanning Lanhui Finance & Trade Co., Ltd.).
海南省万宁市和乐镇东海路博鳌·乐安路和乐平安小区8栋3单元, 570100 万宁市 (Wanning), ChinaFor returns, legal correspondence and any postal communication. Please always include your order number when writing to us.
Before you contact us
A lot of common questions are already answered on our Shipping Policy, Refund Policy, Track Order and Terms of Service pages. If your question is covered there, you'll usually get the answer faster by reading the relevant page than by emailing — but if anything is unclear, do email us. We prefer to over-communicate.
Data-protection contact
For privacy-related requests (access, rectification, erasure, portability, restriction, objection, complaint) please email support@modsera.com with the subject line "Privacy request". Details of your rights and our processing are on our Privacy Policy. California residents: see our Privacy Policy for your CCPA/CPRA rights including the right to opt out of the sale or sharing of personal information.