Shipping Policy

Shipping information · Modseracw

Last updated: September 3, 2026

1. Shipping Coverage and Availability

We ship to all 48 contiguous United States from our Florida distribution center. Alaska, Hawaii, Puerto Rico, and US territories are available with additional freight charges calculated at checkout.

All orders require a valid street address for reliable carrier delivery.

2. Processing Times

Orders placed before 2:00 PM Eastern Time are processed and shipped the same business day. Orders placed after this time or on weekends and holidays are processed the next business day.

Large appliances or special-order items may require an additional 1–3 business days for preparation and quality inspection.

3. Shipping Methods and Delivery Times

• Standard Ground (4–7 days): Economical shipping for non-urgent orders within the contiguous 48 states.
• Express (2–3 days): Expedited service for faster delivery to most US addresses.
• Next-Day (1 day): Available for select products and destinations; contact us to confirm eligibility.
• Freight Delivery (3–10 days): White-glove or curbside delivery for large appliances including refrigerators, ranges, and dishwashers.

4. Shipping Costs and Calculation

Shipping costs are calculated at checkout based on product weight, dimensions, destination ZIP code, and selected delivery method. All rates are shown before payment.

Free standard ground shipping applies automatically to orders over $500 shipped to addresses in the contiguous 48 states.

5. Large Appliance Delivery

Refrigerators, ranges, dishwashers, and other large appliances are shipped via specialized freight carriers including R+L Carriers, XPO Logistics, and Estes Express.

Curbside delivery is standard; white-glove delivery (inside placement, uncrating, debris removal) is available for an additional fee at checkout.

6. Packaging and Product Protection

All appliances are packaged with reinforced crating, protective foam, and corner guards to prevent transit damage. Factory-sealed cartons are preserved whenever possible to protect manufacturer warranty coverage.

7. Order Tracking and Communication

You will receive a shipping confirmation email with tracking information once your order leaves our facility. Track your shipment in real-time using the carrier link provided. Our support team is available to assist with delivery questions.

9. Inspection and Damage Claims

Inspect your delivery immediately upon arrival. Note any visible damage on the carrier's delivery receipt before signing. Concealed damage must be reported to us within 24 hours of delivery to qualify for carrier claim filing.

Photograph any damaged packaging or product and email documentation to support@modseracw.com.

12. Returns and Exchanges

Defective or damaged items are eligible for return shipping at our expense. Customer-initiated returns for reasons other than defect or error require prepaid return shipping arranged by the customer.

Return authorization must be obtained from our support team before shipping any item back. See our Return and Refund Policy for complete details.

13. Contact Information