Shipping Policy

Shipping information · Modsera

Last updated: October 19, 2026

1. Shipping Coverage and Availability

We ship to all 50 United States, including Alaska and Hawaii, from our fulfillment center in China. Additional delivery time may apply to Alaska, Hawaii, and US territories.

All orders require a valid shipping address. We ship to both residential and business addresses.

2. Processing Times

Orders are typically processed within 1–2 business days after payment confirmation. Orders placed on weekends or holidays are processed the next business day.

Custom orders or large volume purchases may require additional processing time, which will be communicated at the time of purchase.

3. Shipping Methods and Delivery Times

• Standard Shipping (10–15 business days): Economical option for non-urgent deliveries.
• Express Shipping (5–8 business days): Faster delivery for time-sensitive orders.
• Priority Express (3–5 business days): Our fastest shipping option, available for select products.

Delivery times are estimates and may vary based on customs clearance, carrier delays, and destination. We are not responsible for delays caused by customs inspections or carrier issues beyond our control.

4. Shipping Costs and Calculation

Shipping costs are calculated at checkout based on your order weight, destination, and selected shipping method.

Free standard shipping is available on orders over $150 shipped within the contiguous United States.

Sales tax is calculated at checkout based on your shipping address and applicable state and local tax rates.

5. International Shipping and Customs

All shipments from our facility are subject to US customs clearance. Delays may occasionally occur during peak periods or random inspections.

We provide all necessary customs documentation. You are responsible for any applicable customs duties, import taxes, or fees imposed by US authorities, though most items qualify for duty-free entry under current trade agreements.

6. Packaging and Product Protection

All products are carefully packaged using protective materials to ensure safe transit. We use reinforced packaging for fragile or valuable items.

If you receive a damaged package, please document the damage with photos and contact us immediately.

7. Order Tracking and Communication

You will receive a shipping confirmation email with tracking information once your order ships. Tracking details typically update within 24–48 hours of shipment.

Our customer support team is available to assist with tracking questions or delivery concerns.

8. Inspection and Damage Claims

Please inspect your package upon delivery. Report any visible shipping damage or missing items within 48 hours of receipt.

Concealed damage should be reported within 7 days. We will work with you and the carrier to resolve any shipping damage issues promptly.

9. Undeliverable Packages and Return to Sender

If a package is returned to us due to an incorrect address, refused delivery, or failed delivery attempts, we will contact you to arrange reshipment. Additional shipping charges may apply.

Please ensure your shipping address is accurate and complete at checkout.

10. Returns and Exchanges

Return shipping for defective or incorrect items is covered by Modsera. Customer-initiated returns for other reasons require the customer to arrange and pay for return shipping.

Please contact us for a return authorization before sending any items back. See our Returns & Refunds Policy for complete details.

11. Contact Information