Warranty Policy

Limited Warranty · Modsera

Last updated: October 19, 2026

1. Limited Warranty Coverage

This warranty applies to digital products and services purchased directly from Modsera and covers technical defects and delivery errors for the original purchaser.

2. Warranty Period and Coverage Scope

The warranty period is 30 days from delivery or service completion. Products and deliverables must be reported for defects within this window to qualify.

3. What Is Covered

• Technical defects in digital products or deliverables
• Functionality that does not match product description
• Broken features or missing components as specified

Approved claims are resolved via repair, replacement, or refund at our discretion.

4. What Is Not Covered

• User error or misuse of products
• Incompatibility with third-party services or custom environments
• Requests for feature additions beyond original scope
• Issues caused by unauthorized modifications
• Normal updates or routine maintenance

5. Warranty Claim Process

• Contact support within 30 days of delivery
• Provide order details and description of the issue
• Claim is reviewed and technical evaluation is performed
• Resolution is issued (fix, replacement, or refund)

6. Remedy and Resolution

We provide either a technical fix, replacement, or refund depending on the nature of the defect.

7. Return and Inspection

For valid warranty claims on digital products, we will provide corrected versions or access at no additional charge.

8. Third-Party Service Coordination

We may coordinate with third-party providers when applicable for warranty resolution of integrated services.

9. Security and Compliance

All warranty handling follows applicable data security and privacy standards.

10. Commercial Orders

Enterprise or commercial orders may have separate service level agreements and warranty terms.

11. Limitation of Liability

This warranty is the only warranty provided and limits liability to the product or service purchase value.

12. Warranty Transfer

This warranty is non-transferable and applies only to the original purchaser.

13. Record Keeping

Customers should retain purchase documentation and order confirmations for warranty claims.

14. Contact Information