Track your order

You'll receive your tracking number by email as soon as we hand your parcel to the carrier. The email subject line is "Your order is on its way" or similar and contains a direct link to the tracking page. Please also check your spam folder.

After dispatch it can take up to 24 hours for the carrier to scan the parcel into their system and for tracking to become visible online. Please try again a little later. If your parcel still isn't showing after 48 hours, please email us at support@modsera.com.

If your order hasn't arrived after the estimated delivery time of 3–7 business days plus a 7 business-day buffer, please get in touch. We'll check the status with the carrier and open an investigation on your behalf if needed — free of charge for you.

Contact: support@modsera.com · Phone: +86 19117870064

Please first check the following: (1) Has a neighbor or family member accepted the parcel on your behalf? (2) Has it been left in a safe place (porch, garage, mailbox) or with a nearby collection point? (3) Does the tracking history show a specific delivery location or photo confirmation? If none of the above helps, please contact us within 3 business days of the recorded delivery so we can raise an investigation with the carrier.

Please contact us within 7 business days of receipt at support@modsera.com. Where possible, attach photos of the damage and the outer packaging — this speeds up processing considerably. See our Refund Policy for the full returns process and your rights.

Once the parcel has been handed to the carrier we can no longer change the delivery address ourselves. However, most US carriers (USPS, UPS, FedEx) let you request a delivery redirect, hold at location, or reroute to a nearby facility directly with the carrier — usually via their app or the tracking page link above.

Yes — as long as the order hasn't been handed to the carrier we can normally cancel it. Please email support@modsera.com as soon as possible with your order number. Once dispatched, our 30-day voluntary return policy under the Refund Policy applies.